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We are the answer of your questions
We are the answer of your questions
Frequently Asked Questions — Pooof Property Services
Frequently Asked Questions — Pooof Property Services
General & Service Area
General & Service Area
1. What services does Pooof Property Services provide?
1. What services does Pooof Property Services provide?
We provide cleaning, end-of-tenancy cleaning, oven cleaning, maintenance and handyman work, painting and decoration, garden maintenance, BBQ cleaning, and washing machine cleaning across Portsmouth and Hampshire.
We provide cleaning, end-of-tenancy cleaning, oven cleaning, maintenance and handyman work, painting and decoration, garden maintenance, BBQ cleaning, and washing machine cleaning across Portsmouth and Hampshire.
2. What areas do you cover?
2. What areas do you cover?
We cover Portsmouth, Fareham, Gosport, Havant, Waterlooville, Chichester, and Southampton.
We cover Portsmouth, Fareham, Gosport, Havant, Waterlooville, Chichester, and Southampton.
3. Are you insured?
3. Are you insured?
Yes, Pooof Property Services is fully insured for all cleaning and maintenance work.
Yes, Pooof Property Services is fully insured for all cleaning and maintenance work.
4. Do you offer free quotes?
4. Do you offer free quotes?
Yes, we provide free, no-obligation quotes for every service we offer.
Yes, we provide free, no-obligation quotes for every service we offer.
5. How quickly can you book an appointment?
5. How quickly can you book an appointment?
We offer flexible slots, including weekends, and can often accommodate short-notice bookings depending on availability.
We offer flexible slots, including weekends, and can often accommodate short-notice bookings depending on availability.
6. Do you bring your own cleaning products and equipment?
6. Do you bring your own cleaning products and equipment?
Yes, we supply all equipment and products needed for the job.
Yes, we supply all equipment and products needed for the job.
7. Are your cleaners vetted?
7. Are your cleaners vetted?
Yes, all our cleaners and tradespeople are vetted before joining the team.
Yes, all our cleaners and tradespeople are vetted before joining the team.
8. Do you offer one-off cleans or only regular contracts?
8. Do you offer one-off cleans or only regular contracts?
We offer both — one-off deep cleans and ongoing regular cleaning schedules.
We offer both — one-off deep cleans and ongoing regular cleaning schedules.
9. Do you work with landlords and letting agents?
9. Do you work with landlords and letting agents?
Yes, we regularly work with landlords, letting agents, and tenants across Hampshire.
Yes, we regularly work with landlords, letting agents, and tenants across Hampshire.
10. How do I get a quote?
10. How do I get a quote?
You can request a free quote through our website contact form or by calling us directly.
You can request a free quote through our website contact form or by calling us directly.
End of Tenancy Cleaning
End of Tenancy Cleaning
11. What is included in an end-of-tenancy clean?
11. What is included in an end-of-tenancy clean?
A full deep clean of the kitchen, bathroom, all rooms, skirting boards, windows (internal), and appliances to meet inspection standards.
A full deep clean of the kitchen, bathroom, all rooms, skirting boards, windows (internal), and appliances to meet inspection standards.
12. Will an end-of-tenancy clean guarantee my deposit back?
12. Will an end-of-tenancy clean guarantee my deposit back?
While no cleaning company can guarantee a landlord's decision, our checklist-based clean is designed to meet standard inspection requirements.
While no cleaning company can guarantee a landlord's decision, our checklist-based clean is designed to meet standard inspection requirements.
13. How long does an end-of-tenancy clean take?
13. How long does an end-of-tenancy clean take?
Most properties take between 3–6 hours depending on size and condition.
Most properties take between 3–6 hours depending on size and condition.
14. Do I need to be present during an end-of-tenancy clean?
14. Do I need to be present during an end-of-tenancy clean?
No, you don't need to be present as long as we have access to the property.
No, you don't need to be present as long as we have access to the property.
15. Can you clean an empty property before new tenants move in?
15. Can you clean an empty property before new tenants move in?
Yes, we regularly clean properties between tenancies for landlords and letting agents.
Yes, we regularly clean properties between tenancies for landlords and letting agents.
16. Do you offer end-of-tenancy cleaning for furnished properties?
16. Do you offer end-of-tenancy cleaning for furnished properties?
Yes, we clean both furnished and unfurnished properties.
Yes, we clean both furnished and unfurnished properties.
Oven Cleaning
Oven Cleaning
17. How often should I get my oven professionally cleaned?
17. How often should I get my oven professionally cleaned?
Most households benefit from a professional oven clean every 3–6 months, depending on use.
Most households benefit from a professional oven clean every 3–6 months, depending on use.
18. What does your oven cleaning service include?
18. What does your oven cleaning service include?
We clean the interior, racks, glass door, and where accessible, the extractor hood and hob.
We clean the interior, racks, glass door, and where accessible, the extractor hood and hob.
19. Do you use harsh chemicals to clean ovens?
19. Do you use harsh chemicals to clean ovens?
We use effective, safe cleaning products designed specifically for baked-on grease and grime.
We use effective, safe cleaning products designed specifically for baked-on grease and grime.
20. How long does an oven clean take?
20. How long does an oven clean take?
A standard single oven clean typically takes 45–90 minutes.
A standard single oven clean typically takes 45–90 minutes.
21. Can you clean double ovens and range cookers?
21. Can you clean double ovens and range cookers?
Yes, we clean single ovens, double ovens, and range cookers.
Yes, we clean single ovens, double ovens, and range cookers.
22. Is oven cleaning messy?
22. Is oven cleaning messy?
No, we protect surrounding surfaces and clean up thoroughly after the job.
No, we protect surrounding surfaces and clean up thoroughly after the job.
Maintenance & Handyman
Maintenance & Handyman
23. What kind of maintenance and handyman jobs do you take on?
23. What kind of maintenance and handyman jobs do you take on?
General repairs, shelving, furniture assembly, minor plumbing and electrical fixes, and small property upkeep tasks.
General repairs, shelving, furniture assembly, minor plumbing and electrical fixes, and small property upkeep tasks.
24. Do you charge by the hour or by the job?
24. Do you charge by the hour or by the job?
This depends on the job — we're happy to provide either a fixed quote or hourly rate depending on the work involved.
This depends on the job — we're happy to provide either a fixed quote or hourly rate depending on the work involved.
25. Can you help with small repairs before a property inspection?
25. Can you help with small repairs before a property inspection?
Yes, we often carry out minor repairs ahead of landlord or letting agent inspections.
Yes, we often carry out minor repairs ahead of landlord or letting agent inspections.
26. Do you do flat-pack furniture assembly?
26. Do you do flat-pack furniture assembly?
Yes, flat-pack assembly is one of our regular handyman services.
Yes, flat-pack assembly is one of our regular handyman services.
27. Can you fix leaking taps or minor plumbing issues?
27. Can you fix leaking taps or minor plumbing issues?
Yes, we handle minor plumbing repairs as part of our maintenance service.
Yes, we handle minor plumbing repairs as part of our maintenance service.
28. Do you offer emergency repairs?
28. Do you offer emergency repairs?
We try to accommodate urgent requests where possible — contact us directly to check availability.
We try to accommodate urgent requests where possible — contact us directly to check availability.
Painting & Decoration
Painting & Decoration
29. Do you paint both interior and exterior surfaces?
29. Do you paint both interior and exterior surfaces?
Yes, we offer both interior and exterior painting and decoration services.
Yes, we offer both interior and exterior painting and decoration services.
30. Do I need to supply the paint?
30. Do I need to supply the paint?
We can supply paint and materials, or work with paint you've already purchased — whichever you prefer.
We can supply paint and materials, or work with paint you've already purchased — whichever you prefer.
31. How long does a room typically take to paint?
31. How long does a room typically take to paint?
A standard single room usually takes one day, depending on size and number of coats required.
A standard single room usually takes one day, depending on size and number of coats required.
32. Do you offer wallpaper removal or hanging?
32. Do you offer wallpaper removal or hanging?
Yes, wallpaper removal and hanging are part of our decoration services.
Yes, wallpaper removal and hanging are part of our decoration services.
33. Can you match existing paint colours?
33. Can you match existing paint colours?
Yes, we can colour-match existing paintwork where needed.
Yes, we can colour-match existing paintwork where needed.
34. Do you paint rental properties between tenancies?
34. Do you paint rental properties between tenancies?
Yes, this is a common request from landlords preparing properties for new tenants.
Yes, this is a common request from landlords preparing properties for new tenants.
Garden Maintenance
Garden Maintenance
35. What garden maintenance services do you offer?
35. What garden maintenance services do you offer?
Lawn mowing, hedge trimming, weeding, garden tidy-ups, and general outdoor upkeep.
Lawn mowing, hedge trimming, weeding, garden tidy-ups, and general outdoor upkeep.
36. Do you offer one-off garden tidy-ups or only regular visits?
36. Do you offer one-off garden tidy-ups or only regular visits?
Both — we offer one-off tidy-ups and ongoing scheduled garden maintenance.
Both — we offer one-off tidy-ups and ongoing scheduled garden maintenance.
37. Do you remove garden waste after the job?
37. Do you remove garden waste after the job?
Yes, garden waste removal is included as part of our service.
Yes, garden waste removal is included as part of our service.
38. Can you maintain gardens for rental properties?
38. Can you maintain gardens for rental properties?
Yes, we regularly maintain gardens for landlords and letting agents between tenancies.
Yes, we regularly maintain gardens for landlords and letting agents between tenancies.
39. How often should hedges be trimmed?
39. How often should hedges be trimmed?
Most hedges benefit from trimming 2–3 times per year, depending on the species and growth rate.
Most hedges benefit from trimming 2–3 times per year, depending on the species and growth rate.
BBQ Cleaning
BBQ Cleaning
40. What does your BBQ cleaning service include?
40. What does your BBQ cleaning service include?
Deep cleaning of the grill plates, interior, exterior, and removable parts to remove grease and carbon build-up.
Deep cleaning of the grill plates, interior, exterior, and removable parts to remove grease and carbon build-up.
41. Do you clean gas and charcoal BBQs?
41. Do you clean gas and charcoal BBQs?
Yes, we clean both gas and charcoal barbecues.
Yes, we clean both gas and charcoal barbecues.
42. How often should a BBQ be professionally cleaned?
42. How often should a BBQ be professionally cleaned?
We recommend a deep clean at the start and end of BBQ season, or more often with heavy use.
We recommend a deep clean at the start and end of BBQ season, or more often with heavy use.
Washing Machine Cleaning
Washing Machine Cleaning
43. What does washing machine cleaning involve?
43. What does washing machine cleaning involve?
We clean the drum, detergent drawer, door seal, and filter to remove limescale, mould, and odour build-up.
We clean the drum, detergent drawer, door seal, and filter to remove limescale, mould, and odour build-up.
44. Why does my washing machine smell bad?
44. Why does my washing machine smell bad?
This is usually caused by detergent residue, limescale, or mould build-up inside the drum and seal — all addressed during our clean.
This is usually caused by detergent residue, limescale, or mould build-up inside the drum and seal — all addressed during our clean.
45. How often should a washing machine be professionally cleaned?
45. How often should a washing machine be professionally cleaned?
Every 3–6 months is recommended to prevent odour and maintain performance.
Every 3–6 months is recommended to prevent odour and maintain performance.
46. Can you clean both front-loading and top-loading machines?
46. Can you clean both front-loading and top-loading machines?
Yes, we clean both types of washing machines.
Yes, we clean both types of washing machines.
Booking & Payment
Booking & Payment
47. What payment methods do you accept?
47. What payment methods do you accept?
We accept bank transfer and card payments — details are confirmed at the time of booking.
We accept bank transfer and card payments — details are confirmed at the time of booking.
48. Do you offer discounts for regular customers?
48. Do you offer discounts for regular customers?
Yes, we offer favourable rates for customers who book regular, ongoing services.
Yes, we offer favourable rates for customers who book regular, ongoing services.
49. Can I reschedule or cancel a booking?
49. Can I reschedule or cancel a booking?
Yes, contact us as early as possible and we'll do our best to accommodate changes.
Yes, contact us as early as possible and we'll do our best to accommodate changes.
50. Do you offer package deals combining multiple services?
50. Do you offer package deals combining multiple services?
Yes, we can combine services such as cleaning, oven cleaning, and garden maintenance into a single visit or package.
Yes, we can combine services such as cleaning, oven cleaning, and garden maintenance into a single visit or package.
51. How do I leave feedback or a review after a service?
51. How do I leave feedback or a review after a service?
You can leave feedback via our website contact form, or leave us a review directly on Google.
You can leave feedback via our website contact form, or leave us a review directly on Google.
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